Shipping and Returns

We ship all orders through Canada Post, Monday through Friday. All order funds received before 3:30 pm MNT for items will ship the same day! All order funds received after 3:30 pm MNT on business days will ship the next business day. Once you have the notification or tracking number, please allow time for it to enter the mail system before checking.
 
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at 99 SARMS to create life long customers, and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
 
If your order scanned as delivered and you have not received it, please contact us within 48 hours of delivery confirmation so that we can start a criminal theft investigation. If it goes longer than 48 hours before we receive contact we are unable to begin an investigation into this matter, and this will void any reship possibility on our part.
 

DOMESTIC SHIPPING

Canadians are in for a treat many receive their packages the next day less than 24 hours later. Xpresspost tracked, please contact us if you would like us to send without a signature. FREE SHIPPING IN CANADA OVER 300.00

PACKAGING

Most International Parcels will mail in a 21 x 19 x 2 non-descript bubble mailer. Powders will be in 5ml centrifuge vials or reagent bottles of 10ml, 20ml, 50ml, 100ml and up. Powders will be appropriately labeled and sealed with the product known name and CAS No. and marked as a certified reference material HS Code 3822.00. If you order 3000mg of 1 product, you will receive 3000mg in one container. 

Peptide vials will be appropriately packaged for transport and labeled accordingly as Diagnostic laboratory reagents HS Code 3822.00.90. Please pay attention to your vial labels on the packaging as the vials do not come labeled. If you have ordered more than 1 type of peptide, you must mark the vials when you open the package. All bottles have clear tops. Depending on your location we may choose to modify the labels to ensure customs clearance, be assured you are receiving the correct products, as we will likely notify you before.

INTERNATIONAL SHIPPING

Yes, we ship from Canada to Australia, Europe, United Kingdom, and the United States. Numerous restrictions and regulations govern the international transport of research chemical products. Please be aware and in compliance with your countries laws as you are solely responsible for the importation and any customs fees associated with and such. Products will be accurately described on the customs declaration as required. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered from the shipping carrier. 

CHEAP INTERNATIONAL SHIPPING $7+

This shipping method is very reliable and one of the most affordable, 90% of the time, it is fast too. The only drawback is that you will receive an email notification from Canada Post but not a tracking number. We will also email you a picture of your parcel for peace of mind. Please keep into consideration while this is still very fast an economical sometimes it may be slow. If you are the patient sort, this is an ideal shipping option for you. 

TRACKED PACKET $12+

The tracked packet is the same speed as economy international, you pay a premium for monitoring information, and you will get email notifications on it's scanned points of arrival. Estimated shipping days are available at checkout as well as pricing.

EXPRESS SHIPPING $31+

Yes; we offer an Express shipping option which has a speedy turn around after departure from the warehouse. Pricing is dependant on the customers’ location. Please note, when selecting this option, the signature will be required for your package. 
 

RETURN/REFUND POLICY

If you have any concerns with your order, please contact us.  You do not need to send back damaged but they will be re-shipped and replaced at no cost to you. 

The items that we sell are peptides and, as such, could degrade if improperly handled. As a result, we are unable to resell products once they have left our warehouse.

Peptides, due to their fragile nature and us being unable to monitor their handling when out of our care, could degrade. We prefer not to accept returns of peptides due to this fact. Although we will listen to all cases should the need arise. Please CONTACT US to discuss this.
 
If you are missing an item or the item you receive is damaged, then please contact us, and we will send out a replacement free of any shipping costs to you.
 
Please always contact us first because most issues we resolve very quickly.
 
If your order has not yet been shipped and you wish to cancel your order, then please use the contact form, or respond to the order email sent to you and we will do our utmost to accommodate you. 
 
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us, and we will work with you. Each case is handled individually.
 
If a product is missing from your order, then please contact us, and once we verify the legitimacy of the claim, then we will send the missing item to you. All orders are documented and are photographed before shipping to avoid any fraudulent claims.